As an Account Servicing manager you will be part of the team that helps to drive insights and recommendations for your clients to help grow both the company’s and clients’ business through Ascentis’ CRM software.
Taking full ownership and being the main point of communication between internal teams and your clients through:
Responsibilities
Account management
- Understanding and Mastery of CRM tools to help your clients drive the business to achieve set KPIs
- Understand client’s requirements to align with client’s strategic business objectives
- Strong aptitude for problem solving- able to think out of the box, suggesting various solutions and recommendations to resolve any issues encountered
Operations
- Timely execution and management of change requests between internal and external stakeholders and work closely with support team to make sure outstanding issues reported by customers are resolved on time
- Review and highlight action points for reoccurrence issues with both internal and external stakeholders
Strategic planning
- Perform analysis on CRM metrics with the objective of increasing, customer retention, acquisition and sales
- Quarterly business reviews with key accounts to plan and strategize growth and implement best practices
Soft skills
You would be an awesome fit if you have a keen interest in CRM, and are excited about all things digital (we cover everything from retail, to food to fashion!) We are hiring for multiple positions of varying levels, if this sounds interesting to you, we would love to have a chat!
Requirements
- Hold at least a diploma of any discipline – we don’t mind if you’re fresh out of the oven!
- We’re looking for confidence, good communication skills and teamwork!
- Someone who would like to work in an ever changing yet nurturing environment!
*Interested candidates, kindly submit your updated CV to [email protected]
