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Technical Lead, Product Engineering

Singapore

Job Description

We are looking for an experienced and skilled Technical Lead to join our team. The successful candidate will be responsible for overseeing the technical aspects of projects, working closely with team members to ensure that all deliverables meet business requirements and are delivered on time. The Technical Lead will be responsible for managing a team of developers and providing technical guidance, as well as ensuring that best practices and coding standards are followed throughout the development process. The candidate must possess strong leadership skills, be able to effectively communicate technical concepts to non-technical stakeholders, and able to have good time management.

 

Responsibilities

Project Initiation & Scope Management

  • Collaborate with the Project Manager, Client and other stakeholder to define the project requirements, objectives, scope and deliverables.
  • Work with the Project Manage to ensure that the project scope is well-documented and managed throughout the project lifecycle.
  • Communicate the impact of scope changes to the project timelines and resources on project any scope changes to the Project Manager

 

Design & Development Review

  • Work closely with the team to design technical solutions for complex problems.
  • Ensure all technical documentations are up to date.
  • Implement solutions with reusable frameworks and libraries approach.
  • Review the codebase, architecture, and design of software solutions developed by the team.
  • Oversee the development process, ensure code quality, best practices, and adherence to coding standards.
  • Identify and resolve technical issues.
  • Optimise existing applications, services and components.

 

Team Leadership

  • Lead and inspire a team of developers, provide technical leadership, guidance and mentor the development team.
  • Improve team efficiency and proficiency.
  • Foster a collaborative and innovative team culture.
  • Encourage continuous learning and professional development.
  • Manage and communicate project tasks and priorities; ensure team high productivity.
  • Keep up-to-date with the latest industry trends and technologies.

 

General

  • Provide input for project milestones, schedules, quality assurance testing in an agile development environment.
  • Communicate technical concepts to non-technical stakeholders.
  • Assist in the recruitment and onboarding of new team members.
  • Step up and manage the external stakeholders if and when the project manager is unavailable.

 

Requirements

  • Bachelor’s degree in Computer Science, Engineering or related field.
  • Between 5 to 10 years’ experience in web development.
  • Proven experience in a technical leadership role.
  • Experience with software development methodologies and best practices.
  • Excellent communication, leadership skills, and problem-solving abilities.
  • Ability to work effectively in a fast-paced and collaborative environment.
  • Experience with project management/Delivery management is an added advantage.
  • Experience working and leading on Mobile app development is an added advantage.
  • Extensive experience in Front-end Technologies and Progressive Web Applications, e.g. webpack, reactjs/ ionic/ angular, knockout, etc.
  • Strong understanding of web and micro services, e.g. REST, JSON/ XML-RPC, SOAP, JWT, etc.
  • Strong understanding of web app security, e.g. Cross Site Scripting and Forgery (XSS and CSRF)
  • Familiar with backend technologies, e.g. SQL Server, CDN, etc.
  • Familiar with scripting tools like Gruntjs, GulpJs, Npm, etc.
  • Familiar with responsive web designs
  • Familiar with front-end testing tools with be an advantage
  • Experience with leading a team would be an advantage

 

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg 

Application Support Engineer (L1 Support)

Shenzhen, China / Philippines / Johor Bahru, Malaysia / Kuala Lumpur, Malaysia

Job Description

We are seeking a detail-oriented and customer-focused L1 Application Support Engineer to join our team and provide Level 1 technical support to our clients. As an L1 Application Support Engineer, you will be the first point of contact for clients and will be responsible for efficiently and effectively resolving their technical issues. Your strong communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to maintaining a positive client experience and ensuring the smooth operation of our products.

 

Responsibilities

  • Serve as the initial point of contact for clients seeking technical assistance, providing Level 1 support via phone, email, or Whatsapp.
  • Answer and log incoming support tickets, documenting all relevant information accurately and completely.
  • Assess and triage support requests to ensure timely and appropriate resolution.
  • Diagnose and resolve basic technical issues related to our products and services, following established troubleshooting steps and procedures.
  • Escalate complex or unresolved issues to Level 2 or 3 support teams, providing thorough and detailed troubleshooting steps and procedures.
  • Communicate effectively with clients to gather necessary information and provide updates on the status of their support tickets.
  • Provide exceptional customer service by maintaining a professional and friendly demeanour at all times.
  • Guide clients through basic troubleshooting steps and known issues, to contribute to the knowledge base and improve efficiency.
  • Collaborate with other support team members to share knowledge, discuss challenges, and improve overall support operations.
  • Collaborate with development teams to test, validate, and deploy application updates, patches, and bug fixes in UAT environments.
  • Stay updated on product features, enhancements, and industry trends to effectively address client inquiries and issues.
  • Identify recurring issues and contribute to the development of proactive measures to prevent or mitigate them.
  • Provide priority 1 issue support via phone or Whatsapp chat, and to be on-call support duties (24×7) as required based on team’s roster.

 

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent.
  • Prior experience in customer service, or similar technical support role is preferred.
  • Good knowledge of computer hardware, software and networking concepts.
  • Good understanding of customer loyalty program, eCommerce, SQL scripts, and experience in writing queries for database queries and troubleshooting. Experience with Microsoft SQL Server platform, MySQL, Oracle is preferred.
  • Familiarity with.NET framework and troubleshooting .NET applications.
  • Knowledge of web technologies such as HTML, CSS, and JavaScript.
  • Knowledge on software testing, automated tools for functional and regression tests is a plus.
  • Strong analytical and problem-solving skills with the ability to analyse and resolve simple technical issues.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and concisely.
  • Empathy and patience when interacting with clients, even in high-pressure situations.
  • Strong organisational and time management skills, with the ability to prioritise and manage multiple support tickets simultaneously.
  • Ability to work independently and collaboratively within a team environment.
  • Proficiency in using support ticketing systems and remote support tools.
  • Knowledge of ITIL or relevant certifications is a plus.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as per the company’s requirements.

 

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg 

Customer Service Officer

Johor Bahru, Malaysia/ Kuala Lumpur, Malaysia

Job Description

  • Provide prompt, courteous, and accurate information to customers via various communication channels (phone, email, chat) to assist with their inquiries, concerns, and requests.
  • Address customer complaints and resolve issues in a professional and empathetic manner.
  • Offer product/service guidance, troubleshoot problems, and provide step-by-step solutions to customers. Ensure that all interactions are documented appropriately.
  • Ensure that customer interactions meet or exceed quality standards, maintaining a positive image of the company and its offerings.
  • Collaborate with other departments, such as Sales, Technical Support, and Operations, to ensure seamless customer experiences and effective issue resolution.
  • Comply with company policies and procedures, including data protection and confidentiality guidelines, while handling customer information.

Competencies and Skills Required

  • Fresh Grads are welcome to apply
  • Proven experience as a Customer Service Officer or a similar role with a track record of handling customer inquiries and complaints effectively.
  • Excellent communication skills, both verbal and written, with a strong command of the language(s) used in customer interactions.
  • Empathetic and patient attitude towards customers, demonstrating a high level of emotional intelligence in handling challenging situations.
  • Problem-solving abilities, with a proactive approach to resolving customer issues and delivering satisfactory outcomes.
  • Ability to multitask, prioritize, and manage time efficiently to meet service-level expectations.
  • Familiarity with customer service software and tools is a plus.

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg 

QA Engineer

Shenzhen, China

Responsibilities

  • Define test plans, test cases, and test data to be used for both automated and manual testing
  • Identify and create reusable test data, methods, and frameworks
  • Execute and update manual test cases/ test steps accordingly
  • Update test cases with actual result and status
  • Report defects/ issues found during test execution. Investigate, document, and track bugs
  • Execute testing on different browsers and mobile platforms
  • Work with other QA team members on test automation strategies across the core products
  • Proactively identify & share new automation tools/ processes/ approaches to create, maintain, and improve the software testing life cycle

 

Requirements

  • Candidate must possess at least a Bachelor’s/ College Degree in Computer Science/ Information Technology, Engineering (Computer/ Telecommunication) or equivalent
  • 3 years of total working experience in SDLC and Quality Assurance (with at least 1-2 years of test automation preferred)
  • Attention to detail on the tested applications
  • Proactive approach toward learning and understanding of applications
  • Ability to self-direct
  • Demonstrate strong collaboration skills and team-oriented motivation
  • Experience in various Test Automation tools like Selenium, Postman is an advantage
  • Proficient in API, programming /scripting languages
  • Mathematical aptitude and strong problem-solving skills
  • Experience with:
    • Writing test plans/ test cases gathering functional requirement and interpreting design documents
    • Writing and executing test scripts
    • Test environment setup
    • Creation of Test Scenario/Design
    • Test Execution
    • Test Reporting – Daily Status/ Weekly Status
  • Knowledge in test automation scripting – Selenium test tool preferred
  • Good organizational skills and the ability to work independently and with a team
  • Good communication skills both oral and written

 

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg

Junior QA Engineer

Philipines

Responsibilities

  • Define test plans, test cases, and test data to be used for both automated and manual testing
  • Identify and create reusable test data, methods, and frameworks
  • Execute and update manual test cases/ test steps accordingly
  • Update test cases with actual result and status
  • Report defects/ issues found during test execution. Investigate, document, and track bugs
  • Execute testing on different browsers and mobile platforms
  • Work with other QA team members on test automation strategies across the core products
  • Proactively identify & share new automation tools/ processes/ approaches to create, maintain, and improve the software testing life cycle

 

Requirements

  • Candidate must possess at least a Bachelor’s/ College Degree in Computer Science/ Information Technology, Engineering (Computer/ Telecommunication) or equivalent
  • 3 years of total working experience in SDLC and Quality Assurance (with at least 1-2 years of test automation preferred)
  • Attention to detail on the tested applications
  • Proactive approach toward learning and understanding of applications
  • Ability to self-direct
  • Demonstrate strong collaboration skills and team-oriented motivation
  • Experience in various Test Automation tools like Selenium, Postman is an advantage
  • Proficient in API, programming /scripting languages
  • Mathematical aptitude and strong problem-solving skills
  • Experience with:
    • Writing test plans/ test cases gathering functional requirement and interpreting design documents
    • Writing and executing test scripts
    • Test environment setup
    • Creation of Test Scenario/Design
    • Test Execution
    • Test Reporting – Daily Status/ Weekly Status
  • Knowledge in test automation scripting – Selenium test tool preferred
  • Good organizational skills and the ability to work independently and with a team
  • Good communication skills both oral and written

 

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg