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Customer Engagement & Membership Management System
Proven and trusted loyalty and engagement solution used in more than 150 shopping malls
Why Choose Our Membership Management System
All-in-One Solution (CRM + Rewards + Campaign + Integration)
AscentisMMS unites CRM, membership management, rewards, and campaign automation into one integrated solution. From enrolment and member tracking to rewards redemption, it provides everything mall operators need to manage and scale customer engagement efficiently.
Deep Integration with Tenant POS & Mall Infrastructure
Our customer engagement platform connects seamlessly with tenant POS systems, carpark solutions, and mall infrastructure. This deep integration ensures that customers enjoy smooth, real-time experiences while equipping mall operators with valuable insights for operational and marketing optimisation.
Scalable, Modular, and Customisable
Built on a flexible architecture, AscentisMMS can scale effortlessly as your mall network grows. Choose from modular components that let you customise the system to suit your mall’s unique operational and marketing needs.
Local and Regional Experience & Support
Trusted by leading mall groups across Asia, Ascentis brings extensive experience in both local and regional retail ecosystems. Our dedicated team provides end-to-end implementation, localisation, and ongoing optimisation support, ensuring every deployment delivers measurable results and sustained customer engagement.
Proven in Over 150 Shopping Malls
Deployed in over 150 malls, AscentisMMS is a proven shopping mall management system designed for performance and scalability. Our platform helps leading developers and operators increase footfall, strengthen loyalty, and drive long-term growth through automation, analytics, and seamless integration.
All-in-One Customer Engagement & Membership Solutions
Instant Earn & Burn
Offers instant earn and burn with solutions that engage members with App or PWA, and interface with wide range of POS to capture sales in stores in CRM.
Concierge Service Portal
A concierge portal that empowers customer service to assist shoppers with receipt submission, voucher purchases, and reward redemption seamlessly.
Tenant Engagement Portal
A tenant portal that allows your tenants to view instore transactions and award tenant vouchers to shoppers to increase return visits.
Carpark Rebates Integration
Capark rebates award and redemption at carpark gantries to improve customer experience.
Gamified Engagement Solutions
We have a team of creative and talented engineers to create one of its kind bespoke games to help your brand to reach out to more customers. Improve your customers acquisition and achieve better results from activation campaigns.
Online Feedback & Case Management
Route all your online feedback to our case management. Allow customer service to reach out to your customers efficiently so that your customers will feel valued.Prioritize cases that require urgent attention.
Draw from the feedback to improve your offering and services.
Mission-Based E-Stamp Loyalty
Engage your members with our mission based Rally E-Stamp card.Members collect stamps and earn rewards with completion of milestones or each Rally Card.
Complement our rally cards with your rewards programs to increase stickiness and customers affiliation with your brand.
Lucky Draw & Instant Win Engine
Feature lucky draw engine to award lucky draw chances, sure win scratch card or game chance.Lucky draw chances are awarded instantly with customers purchases.
Plan your weekly, monthly or ad hoc lucky draws and use our Pick the winners module.
How Can Rewards Management Software Drive Long-Term Retention?
Increased Customer Lifetime Value
Leverage data-driven insights to design campaigns that attract and retain high-value customers. Our customer rewards software uses predictive analytics to identify engagement patterns, helping you optimise offers that enhance satisfaction, drive loyalty, and increase overall customer lifetime value.
Higher Spend per Member
Reward meaningful actions, from purchases to milestone achievements, with personalised incentives proven to lift average transaction value. By aligning campaigns with behavioural data, malls can boost ROI and foster stronger, repeat relationships across their member base.
Cost Efficiency Through Automation & Unified Operations
Our membership management system automates marketing, redemptions, and analytics, reducing administrative overhead while improving accuracy. Centralised operations give enterprises greater visibility into performance, enabling smarter budgeting and measurable cost efficiencies.
Stronger Retention Through Predictive Intelligence
Use customer data and AI-driven modelling to anticipate member needs, deliver timely rewards, and prevent churn. This predictive approach strengthens brand trust, extends membership lifecycles, and sustains long-term retention.
Deeper Engagement & Brand Affinity
By unifying data and engagement strategies, AscentisMMS enables mall groups to deliver consistent, meaningful experiences across all touchpoints. Through targeted rewards and intelligent communications, you build emotional connections that translate into loyalty, advocacy, and measurable business growth.FAQs about Our Membership CRM
A membership CRM serves as the strategic foundation for customer engagement and loyalty. By unifying data across touchpoints, it enables mall operators and retail groups to anticipate member needs, deliver personalised experiences, and strengthen long-term relationships through real-time engagement and analytics.
Unlike generic CRM solutions, AscentisMMS is purpose-built for enterprise-scale loyalty ecosystems. It combines membership lifecycle management, renewal automation, and rewards intelligence within a single framework, empowering organisations to drive retention, enhance ROI, and scale customer engagement across multiple properties or regions.
Yes. AscentisMMS integrates seamlessly with your existing POS, mobile applications, and digital infrastructure. This interoperability ensures consistent data flow, real-time rewards redemption, and operational efficiency. Learn more about us to see how Ascentis supports enterprises in building unified, data-driven ecosystems that enhance customer experience and business agility.
Our CRM membership management platform automates renewals, reminders, and billing with configurable rules for different membership tiers and business models. By standardising workflows and improving accuracy, enterprises can optimise revenue assurance while ensuring a frictionless experience for members.
With our customer rewards software, enterprises can design flexible, data-led loyalty programme software, from tiered and cashback systems to experiential and event-based rewards. Its scalable architecture supports diverse campaign models, enabling mall groups to enhance engagement and measure ROI across markets. Explore all our solutions to see how AscentisMMS integrates with our broader ecosystem for seamless loyalty operations.
An enterprise-grade mall management system consolidates tenant data, customer activities, and marketing initiatives within a unified platform. AscentisMMS enables operators to centralise reporting, optimise tenant collaboration, and translate behavioural insights into actionable business outcomes.
Our customer engagement platform offers omnichannel marketing automation, predictive insights, and analytics-driven campaign management. These capabilities help enterprises orchestrate precise, data-backed engagement strategies that align marketing outcomes with overall business growth.
Ascentis provides comprehensive enterprise enablement, from onboarding and technical integration to ongoing optimisation and governance support. We partner closely with clients to ensure sustained performance and measurable impact. Explore our works to see how we’ve supported leading mall groups across Asia, or contact us to learn how we can help you drive long-term customer loyalty.
