Customer Service Officer

Job Description

  • Provide prompt, courteous, and accurate information to customers via various communication channels (phone, email, chat) to assist with their inquiries, concerns, and requests.
  • Address customer complaints and resolve issues in a professional and empathetic manner.
  • Offer product/service guidance, troubleshoot problems, and provide step-by-step solutions to customers. Ensure that all interactions are documented appropriately.
  • Ensure that customer interactions meet or exceed quality standards, maintaining a positive image of the company and its offerings.
  • Collaborate with other departments, such as Sales, Technical Support, and Operations, to ensure seamless customer experiences and effective issue resolution.
  • Comply with company policies and procedures, including data protection and confidentiality guidelines, while handling customer information.

Competencies and Skills Required

  • Fresh Grads are welcome to apply
  • Proven experience as a Customer Service Officer or a similar role with a track record of handling customer inquiries and complaints effectively.
  • Excellent communication skills, both verbal and written, with a strong command of the language(s) used in customer interactions.
  • Empathetic and patient attitude towards customers, demonstrating a high level of emotional intelligence in handling challenging situations.
  • Problem-solving abilities, with a proactive approach to resolving customer issues and delivering satisfactory outcomes.
  • Ability to multitask, prioritize, and manage time efficiently to meet service-level expectations.
  • Familiarity with customer service software and tools is a plus.

*Interested candidates, kindly submit your updated CV to careers@ascentis.com.sg